Contact Us

At Just Energy, we are dedicated to looking after our customers and providing the best service we can. If you would like to contact us, you can use any of the options below. Our Customer Care team is available Monday to Friday from 8am-5pm (excluding public holidays).

For account queries email customer.care@justenergy.co.nz

0508 587 836

+64 9 282 5047

Pulse Energy, PO Box 10044, Dominion Road, Auckland 1446
 
Faults

0508 587 836 - Press 1
 
Feedback or Complaints
Click here
 
Media Enquiries

Click here

 

 

Our digital employee, Fern!

Fern is a chatbot. You can chat to her and ask questions about your Just Energy account.
No wait times and Fern is available to help you 24/7!
When speaking to Fern, it’s best to ask one question at a time and use simple or short phrases.

Chat with Fern

Contact Form

Please fill in our General Enquiry Form below and we will do our best to respond to you within 2 working days.

Manage Your Account Anytime, Anywhere

My Account is the most convenient way to manage your account online. You can view your usage and bills, check your balance, and make a payment online.

My Account

Contact Us

You can now make credit card payments and check your account balance quickly and securely using our 24/7 self-service available when you call us.

To get started, you’ll need:

  • Your Account Number
  • Your date of birth
  • The phone number linked to your account