Covid-19 Update

An update from our team on the evolving Covid-19 situation. For more information about how your account may be impacted please see our update.

Terms and Conditions

Product Schedule - Freedom Plan

This Product Schedule applies to all Just Energy customers on our Just Energy Freedom Plan who have signed up after 1 January 2020.

Product Schedule - Freedom Plan

This Product Schedule applies to all Just Energy customers on our Just Energy Freedom Plan who have signed up before 1 January 2020

Standard Residential Terms

This Agreement applies to all Just Energy customers from 10 June 2021 and is referred to by the Product Schedule. Amends: Fixed Asset Fe e

Residential & Business Agreement from 1 April 2015

This Agreement will apply to all existing Just Energy customers from 1 April 2015 .

Notice of Exemption

Notice of Exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy network area.