Below is some important information about your account with us.
Changes to your plan
On 1 April 2026, your electricity rates will change. These changes reflect shifts in energy supply costs, growing demand across New Zealand, and updates to Network Services Charges.
We’re committed to keeping these changes as minimal as possible and supporting our customers.
How to view your new rates
Your new rates will be available online from 1 March 2026.
If you have any questions, please take a look at our FAQs.
Terms and Conditions updates.
We’ve made some minor changes to your Terms and Conditions, which will apply from 1 April 2026. Visit justenergy.co.nz/terms from 1 March for further information.
We're here to help
Our Pay it Forward Programme provides support to customers experiencing energy hardship and has helped over 10,000 customers since the Programme launched in 2020. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options.
Price Plan Changes
Powerswitch is a free and independent energy price comparison website powerswitch.org.nz