Failure to provide 30 days’ notice to terminate Agreement – Early Termination Fee. This fee is not applicable to Just Energy Legacy Customers. $95.00+GST
Special or Final Read $30.00
Electricity Reconnection $75.00
Electricity Disconnection (per visit) $95.00
Electricity After Hours Reconnection* $125.00
Gas Disconnection or Reconnection As quoted
Gas After Hours Disconnection or Reconnection* As quoted
Gas Same Day Disconnection or Reconnection As quoted
Safety Reconnection and Disconnection (based on the network) $30 - $170.00
LPG Urgent Delivery Fee $80 - $180.00
Debt Administration $25.00
Customer Site Visit $60.00
Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) Up to $140.00
New Connection or Livening $95.00
Capacity Upgrade or Downgrade $140.00
Bill Copy $5.00
Credit Refund (direct credit only. Free on closed Accounts). $15.00
Pricing Plan Change (one free change per annum). $15.00
Residential Bond (special circumstances apply) Up to $150.00
Debt Collection All Costs
No Access Fee $25.00
Administration of Arrears Up to $1.15/day


The above fees may be adjusted in accordance with your Product Schedule.

All fees are GST inclusive except for the Early Termination Fee.

A combination of charges may apply to individual tasks.

A credit and debit card surcharge fee will be charged and added to payments made by credit or debit card. The credit and debit card surcharge fees are 1.30% for MasterCard and 1.05% for Visa. Credit card surcharge will be taken at time of payment and not appear on your bill.

*The afterhours fee applies to any reconnection that is requested after 4pm and for completion the same day, or any reconnection where the customer requests that it be done from 4pm onwards. The after hours reconnection fee also applies to Weekends and Public Holidays. Additional charges may apply for public holiday LPG deliveries.